Shipping Policy

Shipment process

All standard orders are processed and delivered within 5km radius, and the order will be delivered with in 45 min .

Shipment confirmation and order tracking

Individual order status can be tracked in the My Account/My Orders section.

Damages

Hook Catch Seafood Private Limited ensures refund or replacement for products that are damaged or lost during transit. If you find the received products to be damaged, please contact our customer support to file a claim within the timeframe mentioned in refund/replacement. Please save all packaging material and damaged goods before filing a claim.

Return & Replacement Policy

Hook Catch Seafood Private Limited provides a straightforward return and replacement policy to customers which entitles you to return products if you are not satisfied with the quality, freshness, or physical condition of the products.